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CUSTOMER SERVICE ADVISOR

  • Posted by Carat
  • 2023-10-20 14:30:29
  • City Of London Uk
  • £14,000.00 - 25,000.00 / Month
Expired on December, 04 2023

We are seeking a dynamic and empathetic Customer Service Advisor to join our team in the United Kingdom. As a Customer Service Advisor, you will be the first point of contact for our valuable clients, handling inquiries, resolving issues, and ensuring customer satisfaction. Your primary responsibility will be to provide exceptional service and support through various communication channels, including phone, email, and live chat.

Key Responsibilities:

Serve as the primary point of contact for customer inquiries, concerns, and requests.

Provide prompt and courteous responses to customer queries via multiple communication channels.

Handle customer complaints and issues with professionalism and patience, striving for effective resolution and overall satisfaction.

Accurately document all customer interactions, ensuring comprehensive and detailed records are maintained.

Collaborate with internal teams to resolve complex customer issues and provide seamless solutions.

Demonstrate a deep understanding of our products and services, effectively educating customers and promoting the value of our offerings.

Identify opportunities for product or service improvement based on customer feedback and communicate these insights to the relevant departments.

Consistently uphold company policies and procedures while delivering exceptional customer service experiences.

Requirements:

Previous experience in a customer service role is preferred.

Exceptional communication skills, both written and verbal, with the ability to convey complex information clearly and concisely.

Strong problem-solving abilities and the capacity to remain calm under pressure.

Proficiency in using customer service software, CRM systems, and other relevant tools.

Ability to work independently as well as within a team, demonstrating strong collaboration skills.

A customer-focused mindset with a genuine passion for assisting and supporting clients.

Flexibility to work in shifts, including evenings and weekends, based on business needs.

If you are passionate about delivering outstanding customer experiences and possess the necessary skills to excel in a fast-paced environment, we encourage you to apply for this rewarding opportunity. We offer a competitive salary package and opportunities for professional growth within our organization.


Type:
Temporary
Availability:
Full time
Views:
141
Salary:
£ 14,000.00 - 25,000.00 / Month
Contact Name:
Carat

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