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Customer Success Manager

  • Posted by Bond Consultancy
  • 2023-11-22 11:32:05
  • Harrow London
  • £30,000.00 - 40,000.00 / Year
Expired on January, 06 2024

We are seeking a passionate and results-driven Customer Success Manager to join our team. The successful candidate will play a pivotal role in ensuring the satisfaction and success of our valued customers. If you are a proactive problem solver with a customer-centric mindset, we want to hear from you!

Responsibilities:

Serve as the main point of contact for assigned customers, building strong and lasting relationships.

Understand customers' business needs and goals to provide tailored solutions and support.

Collaborate with cross-functional teams to ensure timely resolution of customer issues.

Conduct regular check-ins with customers to gather feedback and identify areas for improvement.

Advocate for customer needs internally to drive product enhancements and improvements.

Qualifications:

Bachelor's degree in Business, Marketing, or a related field.

Years of experience in customer success, account management, or a related role.

Proven track record of meeting or exceeding customer satisfaction goals.

Excellent communication and interpersonal skills.

Key Skills:

Strong problem-solving abilities and a proactive approach to addressing customer needs.

Ability to manage multiple customer accounts and priorities simultaneously.

Preferred Qualifications:

Experience working in IT or Customer facing companies.


Type:
Permanent
Availability:
Full time
Views:
42
Salary:
£ 30,000.00 - 40,000.00 / Year
Contact Name:
Bond Consultancy

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